Sunday, August 09, 2009

Satisfaction Stagnation

As if business owners, managers and supervisors didn’t have enough on their plates already, here’s another recent issue that some of my clients are facing, and it’s causing them deep concern. It’s satisfaction stagnation, and there’s likely a bit of it embedded in your organization and rapidly growing.

We Americans, as a group, are a pretty impatient bunch, and growing more so with each new generation. That’s good news to some businesses, because they can market their products or services to folks who wish to be instantly (or very quickly) gratified. Recent surveys seem to show that we are behaving more and more like that in the workplace – even more than in the 1980’s or the 1990’s. We’re impatient to wait for our next promotion, developmental opportunity, or new challenge. We want it sooner, rather than later. Is it just merely a function of society? Probably not.

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